PART-TIME DEBT ADVICE CASEWORKER/TRAINEE
3 days per week (22.2 hours per week) days to be agreed.
We are seeking a positive, professional, and motivated Debt Advice Caseworker to join our small, supportive team, delivering high‑quality debt advice across Torbay and Plymouth.
This role is funded by the Money and Pensions Service and involves providing the full range of debt advice through both face‑to‑face and telephone appointments. You will work directly with clients to empower them, support them through challenging situations, and act on their behalf where needed to achieve the best possible outcomes.
While previous experience or qualifications in debt advice are highly desirable, we also welcome applications from individuals who are passionate about helping others and eager to develop their skills in this field. Full training will be provided for the right candidate.
If you do not yet have direct experience but feel you have the transferable skills, values, and motivation to succeed, we encourage you to apply and explain how your background aligns with the person specification
The ideal candidate will demonstrate:
-
Knowledge and experience of delivering debt advice (or a strong interest in developing this).
-
An understanding of the causes of debt and the ability to help clients overcome barriers to finding effective solutions.
-
Excellent communication skills.
-
Flexibility to travel between and work from multiple locations — use of your own car is essential.
-
The ability to show empathy, build rapport, and support clients with sensitivity.
-
Emotional resilience and confidence in handling difficult or complex situations on a daily basis.
Salary £24,500 - £27,235 pa (pro rata) depending on experience
+3% employer pension contribution
Please note CV's will not be accepted, only completed application forms.
Closing date: 13th February
Interview date: w/c 24th February
We are looking for new Trustees to join our Board
This is an exciting opportunity to join the Board of Trustees of Homemaker Southwest. We are now recruiting new trustees to complement the skills of existing Board members. As a member of our committed and enthusiastic Board, you will help shape the future of the charity.
Homemaker Southwest is an independent charity, established in July 2001 and based in Devon. Funded by local authorities, utilities, social landlords and grants, our aim is to help those who are in need, hardship or distress and specifically those threatened with homelessness. We employ 12 staff, including money advice and debt caseworkers, who fulfil our mission in a variety of ways, including;
· the assessment of what someone needs to maintain their home
· provision of advice and support according to individual circumstances, which may include making sure they get the benefits to which they are entitled
· help with budgeting, paying bills, sorting out rent arrears, and dealing with debts
· accompanying clients to court hearings regarding rent arrears
· assistance with moving into a property.
The work our staff do is licenced by the Financial Conduct Authority
The Board and Trustee Role
We are looking for people who feel passionate about our mission of enabling people, especially those who are vulnerable, to set up, maintain, and sustain their homes, and thus prevent homelessness. We believe that everyone has the right to a safe, secure, and affordable home; everyone has the right to be treated with respect, whatever their circumstances.
As a registered Charity, Homemaker is governed via a non-remunerated Board of Trustees in accordance with the requirements laid down by the Charity Commission. The Board of Trustees makes key decisions for the charity in addition to driving the longer-term strategy of the organisation.
There are usually 4 - 6 Board meetings a year (4 on Zoom, usually 16.00- 18.00 and in person once or twice a year, usually in Exeter).
Candidates should be able to demonstrate the ability to work effectively and collegially as a member of the Board. No prior experience as a Trustee is required.
The Trustee appointment is a voluntary role.
For further information, and to arrange an initial informal discussion, please contact the Chair of the Board, Richard Cresswell at chair@homemakersw.org.uk